Refund and Returns Policy
Welcome to DashTeams.co.uk. This Refund and Returns Policy explains your rights regarding returning items purchased from our Website. By making a purchase, you agree to the terms outlined below.
1. Returns Eligibility
1.1 You have 30 days from the date of delivery to return an item for a refund or exchange.
1.2 To be eligible for a return, the item must be:
- Undamaged
- Unopened (with all original packaging intact)
- In working order
1.3 Items that are returned in a damaged or used condition may not be eligible for a full refund.
2. Return Process
2.1 As we use different fulfillment centers, a return address will be provided upon request. Please contact our customer service team at hello@dashteam.co.uk to obtain the appropriate return address.
2.2 You are responsible for the return shipping costs unless the item is faulty or incorrect.
2.3 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3. Refunds
3.1 If approved, refunds will be processed within 7-10 business days and credited back to your original method of payment.
3.2 We reserve the right to offer a partial refund if the returned item does not meet the eligibility criteria stated in Section 1.
3.3 If you have not received your refund within the stated timeframe, please contact us at hello@dashteam.co.uk.
4. Exchanges
4.1 If you wish to exchange an item, please contact us before returning your item.
4.2 Exchanges are subject to stock availability. If the requested replacement item is unavailable, a refund will be issued instead.
5. Non-Returnable Items
5.1 Certain items are non-returnable for hygiene and safety reasons, including:
- Perishable goods
- Personal care items
- Custom-made or personalized products
5.2 Digital products and downloadable content are non-refundable once accessed.
6. Changes to This Policy
6.1 We reserve the right to update this Refund and Returns Policy at any time.
6.2 Any changes will be posted on our Website, and continued use after such changes constitutes acceptance of the revised policy.
7. Contact Information
7.1 If you have any questions about this Refund and Returns Policy, please contact us.